Scale Smart, Spend Less:
Cut Costs by 60%+ While Boosting Profitability & Productivity
LEADERSHIP BLUEPRINT
Optimizing sales, finance, customer service, contact center, and other business functions through verified, agile service partners can significantly reduce operational costs – without sacrificing quality, efficiency, or scalability. Leveraging global, certified providers allows you to access best-practice capabilities, AI-enhanced service delivery, and skilled talent pools, while diversifying risk across locations. At the same time, this strategy supports a more human-centric business model – enhancing Customer Experience (CX), Employee Experience (EX), and Digital Experience (DX) as part of a Total Human Experience (HX) transformation.
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- Outsource non-core activities and services.
- Offshore and nearshore to other locations.
- Select verified and agile supplier partners.
- Automate and AI-empower your workforce.
- Tap into crowdsourced workers to boost the bottom line and scale up.
- Leverage AI, blockchain, and analytics to cross-sell and up-sell services.
- Boost customer lifetime value (CLV) for profitability.
- Future-proof with total human experience (HX)
Sourcing services from offshore destinations can save 60% or more on OPEX costs
Of enterprises using AI-human augmentation save through productivity gains, task automation, and smarter workforce allocation
Lead generation outsourcing is 43% more efficient than generating leads in-house, translating to higher yields per cost
Over 70% of global businesses reduce operational costs by partnering with verified and agile service providers – enabling scalability, performance tracking, and regional diversification
27% of companies implementing Robotic Process Automation (RPA) with outsourcing report 10% to 20% cost savings
Outsourcing IT functions can save your business 40% or more on your information technology needs
Sourcing Finance & Accounting specialists in offshore locations can reduce salary costs by up to 60% or more
Companies that invest in Total Human Experience (HX) strategies grow revenue three times faster than those that don’t.
Using outsourced legal professionals to offshore locations can save businesses 65% or more on salary costs
Saving costs is the main reason for procurement outsourcing for 45% of global businesses
Cost performance benefits and tapping into new talent are the main criteria for sourcing services from providers in locations across Africa
“Backed by extensive research and global market insights, The Client at GBS.World has identified 8 proven strategies that business leaders can implement to significantly cut costs, increase profitability, balance AI-human services, and enhance Total Human Experience (HX) – boosting Customer Lifetime Value (CLV).”
Mark Angus
Cut business costs up to 60%
The Client at GBS.World has identified 8 practical, research-backed strategies to reduce costs, increase profitability, and elevate Total Human Experience (HX) across your workforce, service delivery, and customer engagement.
COST OPTIMIZATION
BUSINESS CONTINUITY
RECESSION RESILIENCE
HUMAN EXPERIENCE (HX)
With over 28 years of specialist experience, Mark is the CEO & Chief Strategist of Genesis Global Business Services, a global-to-local research, advisory, and strategy firm for the Experience Economy. He leads demand-to-supply-side research, indexes, value propositions, and go-to-market strategies across AI-human augmentation, talent and skills development, digital/IT-enabled services, outsourcing, co-sourcing, and in-house sourcing/shared services. His work advances sourcing and service strategies that reduce costs, improve Customer Experience (CX) and Human Experience (HX), and effectively balance AI with human workers.
Globally, he has directed the development of over 78 global research reports, including the 2024 GBS Voice of the Client Survey, Offshore/Nearshore Location Benchmarking Reports, Consumer and Employee Experience Surveys, Labor and OPEX & Pricing Indexes, and the Total Human Experience (THX) Index. He has consulted for organizations such as Accenture, BMW, Concentrix, CCI Global, Deloitte, Dimension Data/NTT, First National Bank, Genesys, GIZ, Harambee, IBM, Mastercard Foundation, Microsoft, Neotel, Stericycle, The Global CX Blockchain Institute, Wave Mobile, and WNS Global Services.
Mark is also the founding partner of the World Source Marketplace for Global Business Services (GBS.World), a global research-centric platform that connects buyers of business process services with verified service providers, backed by incisive data and analytics.
He regularly speaks at global conferences and contributes to publications such as Emerging Europe, Enterprise World, and Focus On Business. In 2024, he was named an International Business Tiger by Pro Progressio. He is also a published children’s author, with a fictional series currently under review.
*Disclaimer: While the strategies outlined in this eBook are based on real-world research and best practices, individual results may vary. Cost savings of up to 60% are not guaranteed and depend on current operations, supplier arrangements, and implementation approach.