Join The Client Community @GBS.World to cut costs, scale profitably, and boost service delivery with smart sourcing and AI-to-Human strategies.
The 5 Executive Pillars of The Client Community
Finance Executives:
Cut Opex & Save
Unlock 25–60% operational savings with real-time benchmarking, contract resets, and smarter sourcing models. At Level 1, you get dashboards and board-ready briefings; Level 2 adds tailored savings strategies and investor-grade reports; Level 3 delivers guaranteed savings through BOT set-ups and cost-performance.
HR Leaders:
Tap Scalable Talent
Overcome workforce shortages by blending AI with outsourced and impact sourcing talent pools. Level 1 provides hiring insights and human experience (HX) and employee experience (EX) indexes; Level 2 co-develops workforce strategies and co-sourcing playbooks; Level 3 builds end-to-end AI-Augmented workforce operations.
CX Leaders:
Grow Customer Lifetime Value
Boost customer retention & lifetime value by 18% with human experience (HX, CSAT, and customer lifetime value (CLV) analytics. Many members achieve double-digit gains in NPS and repeat revenue. At Level 1, you gain access to CLV indexes, coaching and quarterly virtual events; Level 2 adds hands-on execution planning; Level 3 manages optimization directly across suppliers and service teams.
Technology Leaders:
Deploy AI-to-Human Solutions
Move beyond hype with practical AI-to-Human models, tools and solutions that increase throughput, quality assurance, and worker assist without sacrificing the human touch. Level 1 provides AI playbooks and early warning alerts; Level 2 shapes AI integration strategy; Level 3 executes full-scale AI-driven efficiency analysis and implementation.
Procurement Executives:
Unlock Smarter Partnerships
Choose smarter with access to 2,100+ verified suppliers and rigorous due diligence frameworks. Level 1 offers supplier benchmarking and peer comparisons; Level 2 adds advisory for supplier vetting and performance management; Level 3 delivers full supplier selection, setup, and KPI monitoring under BOT or managed models.
Reduce Costs • SCALE PROFITABLY • BUILD AI SYNERGY
A hub for co-sharing and co-shaping best practice in human experience (HX) and business services sourcing.
For business clients only
JOIN OUR COACHING & CO-SHARING COMMUNITY
Ideal for mid-market executives ready to rethink service delivery
Personalised Onboarding Audit + Roadmap
Access to 7 Expert On-Demand Trainings
Weekly Live Coaching Calls & Guest Expert Sessions
Real-Time OPEX & Salary Benchmarking Tools
Direct Messaging Support
Closed Peer Roundtables & Community
Quarterly Virtual Events
Research, Reports & Indexes (THX, HX, CLV, etc.)
Live Geo-Risk Early Warning Alerts
Board-Ready Briefings
Weekly Newsletters & Success Case Studies
Member Dashboard with Surveys, Tools & Resources
Ideal for organisations needing more personalised guidance
Everything in Level 1, PLUS:
One-on-One Strategy Advisory with Mark & Team
Custom Sourcing & Cost Reduction Strategies
Customer Lifetime Value (CLV) Advisory & Execution Planning
Risk and Compliance Advisory and Strategy
AI & Service Delivery Strategy
Supplier Performance Advisory
Preferred Supplier Rates Access
Access to Deals & Shortcuts
Exclusive Investor EBITDA & Savings Reports
Co-Sourcing Playbook & Execution Plan
League Table Comparator Benchmarking
Ideal for businesses wanting expert-led delivery
Everything in Levels 1 and 2, PLUS:
Full BOT (Build-Operate-Transfer) or Setup & Supervise Model
Supplier Selection, Setup & Operational Execution
Performance Monitoring, KPI Management, and Reporting
AI-Driven Efficiency Analysis and Implementation
Guaranteed Cost Savings with Performance Fee Model
Certification: “Smart Sourcing & AI-Ready”.
Customer Lifetime Value (CLV) Tracking and Enhancement
Total Human Experience (HX) Tracking and Enhancement
| Executive Role | How the Program Helps |
|---|---|
| CFOs / Finance Leads | Reduce OPEX, benchmark global costs, and measure ROI on sourcing strategies |
| Chief Operating Officers | Drive efficiency, resilience, and cost savings in operational delivery |
| CHROs, HR Directors and VPs | Source scalable talent to augment your existing workforce and solve resource challenges |
| Heads of CX / Customer Experience | Enhance service delivery with smart AI-to-human sourcing strategies |
| Chief Procurement & Sourcing Officers | Select the right suppliers, locations, and models using live benchmarking tools |
| LEVEL 1: Coaching & Community | LEVEL 2: Done-With-You Advisory | LEVEL 3: Done-For-You Implementation | |
|---|---|---|---|
| Designed For | CX, Finance, Ops & Procurement executives wanting expert advice, coaching & data insights | Leaders needing sourcing advisory, supplier strategy & AI transformation support | Teams seeking full-service outsourcing, supplier setup & cost savings execution |
| What You Get | Weekly coaching calls, 7 core trainings, real-time OPEX & salary benchmarks, research insights, community access | Personalised advisory sessions, sourcing strategy support, supplier vetting, AI integration planning | Full implementation incl. supplier setup, location choice, KPI tracking, AI + cost optimisation execution |
| Key Features | Coaching + Content + Community. Real-time data tools. Peer-led insights & playbooks | Strategy co-development. Hands-on support. Advisory & transformation mapping | End-to-end management. Full setup & execution. KPI, CLV & performance tracking |
Corporate Membership Special Rates:
2 Executives = 10% | 3 Executives = 15% | 4+ Executives = 20%
Brands that have joined our communities
