Human Experience

The Total Human Experience (THX) encompasses the entirety of a customer’s emotions, effort and perceptions as they interact via multiple channels and touchpoints throughout their entire lifecycle journey. Have you adopted THX in your organization?

We are trusted by:

Customer Experience (CX) Best-in-Class customer experience (CX), customer satisfaction (C-SAT) and customer effort (CES)
Leadership Experience (LX) Chief and Knowledge Leader case studies and executive profiles of the most successful and innovative business leaders.
Employee Experience (EX) Best-in-Class EX Employers with regards to workplace/employee experience and best/top employers.
Digital Experience (DX) Best-in-Class DX covering interactions and customer experience with web chat, email, instant messaging channels.
User Experience (UX) Best-in-Class UX Sites based on the experience and effort consumers and customers have with YOUR website and mobile app and those of other mid-market brands.
Social Experience (SX) Best-in-Class SX for the impact and the side effects of corporate activities as it relates to societal norms and tolerances.

Launching in 2024.

The Total Human Experience (THX) Index

Exclusively for Mid-Market Brands & Enterprises
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